PT
Kereta Api Indonesia secara terus menerus meningkatkan nilai tambah yang
dilakukan di aktivitas utama bisnis perusahaan yaitu yang terkait dengan
aktivitas inbound dan outbound logistics operasi perusahaan, pemasaran,
penjualan tiket perusahaan, dan layanan atau service kepada konsumen, selain
itu dilakukan peningkatan pada aktivitas penunjang perusahaan seperti
infrastruktur baik itu fisik maupun informasi, manajemen sumberdaya manusia
(human resources management system).
2.1
Primary Activities
1. Inbound Logistics
-
Pemilihan rute perjalanan
-
Sistem pelayanan penumpang
-
Manajemen keuangan
-
Jadwal perjalanan
-
Perancangan struktur organisasi yang mendetail dan tepat
sasaran
-
Perencanaan fasilitas
2. Operations
-
Loket-loket penjualan tiket
-
On-board service
-
Penangan bagasi
3. Outbond logistics
-
Sistem bagasi
-
Sistem reservasi hotel (Sementara di stasiun Jakarta Gambir)
4. Sales and marketing
-
Promosi
-
Advertising
-
Kerjasama dengan travel agent
5. Services
-
Customer call center
-
Tindak lanjut keluhan / pengaduhan penumpang
2.2
Support Activities
1. Procurement
-
Pengadaan sarana lokomotif,kereta,gerbong
-
E-procurment (kesepakatan kontrak, pengadaan seragam karyawan
atau pegawai)
-
Peremajaan alat persinyalan
2. Technology development
-
E-ticketing
-
CRM
-
Market research meliputi analisis industri dan harapan pasar
-
System kepegawaian yang terprogram
3. Human resource management
-
Pelatihan untuk pegawai kereta api maupun pegawai kontrak
-
Pelatihan handling complaint
-
Program management trainee
4. Firm infrastructur
-
Pemeliharaan
-
Peraturan perundang-undangan
-
Accounting
-
Asuransi
Anak perusahaan PT Kereta Api Indonesia
-
PT Reska Multi Usaha
-
PT Railink
-
PT KAI Commuter Jabodetabek
-
PT KA Wisata
-
PT KA Logistik
-
PT KA Properti Manajemen
-
PT Pilar Sinergi BUMN Indonesia
5 komentar:
terimakasih, sangat membantu tugas saya :)
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